Ruigor – Service

RUIGOR WARRANTY

 

Ruigor is committed to providing the best quality for an outstanding customer experience. Therefore, Ruigor warranty covers repairment caused by defective workmanship and materials. In case the damaged product is no longer available, Ruigor will try to replace it with a similar product of equal value. Ruigor’s warranty does not apply to normal wear and tear, accidental damage or misuse of Ruigor products. Moreover, theft or loss to personal property and repairment of products purchased from non-authorized retailers, in stores and online, are not covered by Ruigor. We kindly refer you to the product support section, where you can find a detailed warranty description according to each of our product lines.
In case of any problems as well as guarantee claim, please contact our customer service.

PRODUCT SUPPORT

Warranty: Products belonging to the Ruigor backpack collection are covered by five-years guarantee from the date of original purchase. If a damage caused by defective material or workmanship appears during the warranty period, we will repair your product or replace it with the same or an equivalent model. Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.
Operating instructions and care tips: Currently, operating instructions and care tips are in progress. In the meantime, please read the product description or contact us in case of any questions.
Background

Where to buy

You can find our products in many online stores

AMAZON

  • amazon.de
  • amazon.com

EBAY

  • ebay.com
  • ebay.de

TMALL

  • tmall.com
  • taobao.com
Background

Our distribution network is still expanding.

Drop us a message and we will let you know if we have a Ruigor store near your location!

Ruigor FAQ

Here we answer the most frequent questions!

Please contact our customer service team under Contact us.
Please go to the Contact us section and fill out the form with your request. We will do our best to reply to you as soon as possible.
Ruigor has suppliers from different countries around the world. The country of origin is clearly marked on the product tag. Our customers can be guaranteed that all products marked with the Swiss cross or with ‘Swiss-Made’ are manufactured in Switzerland and follow the latest Swiss-Made regulations. Products without the Swiss-Made or Swiss cross mark are produced outside Switzerland. The majority of our foreign produced products are manufactured in our modern production facility in Canton. For further information please don’t hesitate to contact us.
You can clean the outside fabric with a slightly wet cloth. Afterwards hang up the bag in a shady place. Important! Do not bleach or soak it in water.
Ruigor is committed to providing the best quality for an outstanding customer experience. For Ruigor, quality is more than a word. We pour our vision of representing the highest standard into every product as well as into our customer service. Experiencing the variety of our products, one will notice our dedication towards functionality and style.
As we are convinced of the quality of our products we are offering a warranty of 5 years on every product.