Shipping and returns

Shipping & Returns

Shipping

Ruigor bags purchased on this site ship worldwide for free and can be returned within 30 days if in a brand new condition.

For more information about shipping, shipping times and how to return a product please see below.

Standard UPS delivery
(United States)

Delivered within 2-7 working days after the order has been shipped.

Note: Orders placed on Monday to Thursday will be shipped on the next working day. Orders placed on Friday, Saturday or Sunday will be shipped on the following Monday.

Standard UPS delivery
(Switzerland)

Delivered within 2-7 working days after the order has been shipped.

Note: Orders placed on Monday to Thursday will be shipped on the next working day. Orders placed on Friday, Saturday or Sunday will be shipped on the following Monday.

Standard DPD delivery
(Europe)

Delivered within 2-7 working days after the order has been shipped.

Note: Orders placed on Monday to Thursday will be shipped on the next working day. Orders placed on Friday, Saturday or Sunday will be shipped on the following Monday.

International delivery
(Rest of the World)

Delivered within 14-20 working days after the order has been shipped.

Depending on the region and product availability, please be aware that shipping times may vary.
Note: all orders will be processed and shipped within 5 working days.

Europe Region: Austria, Belgium, Czech Republic, Denmark, France, Great Britain, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

International delivery: Rest of the World

At Ruigor we try to deliver to all corners of the world. In some cases it may not be possible, so please check before you place your order with us.

Returns policy

What is Ruigor's return policy? How long do I have to return my purchase?

At Ruigor we’re confident about the quality of our products and we hope that you’re happy with your purchase. You can return products from any category. If for any reason you’re dissatisfied with a product bought at swissruigor.com, you can return your order within 30 days of receiving your item? You can return products from any category.  All returned items should be in a brand new, unused and undamaged condition. Ruigor has the right to refuse refunds for goods that are used, damaged or not in brand new condition. Please note that items purchased from a third-party supplier will be subject to their individual return policy and should be returned to the supplier’s address.

How do I apply for a return?

In order to process your return, we kindly ask that you fill out our return form.

What is the shipping policy on items I'm returning?

Every customer can return their order(s) as long as the goods are brand new, unused and in undamaged condition. In order to process the return, please first complete the return form as our shipping process varies between regions. Once the return has been received according to our terms, Ruigor will initiate the refund of the customers purchase. The refund will be processed thru the same payment method which was used to pay the order. Please note, Ruigor does not cover shipping costs for returns.

For more information, please contact cs@swissruigor.com .

I’ve received the wrong item, what should I do?

We’re sorry if you’ve received the wrong item. Please complete our return form and we’ll ensure that the correct item is sent to you as soon as possible.

How long will it take before I receive my refund?

Once the return form has been submitted online and the product has been sent back, we will confirm receipt of your order and review your case. If a return is granted we aim to return the money to your account within 5-10 working days.

What payment methods I can use for Shipping and Returns?

Dear customer, for shipping and returns you can use following methods :

CREDIT CARD (Visa, American Express, Master Card)

BANCONTACT

SOFORT

GIROPAY

IDEAL

PAYPAL

What is the physical location where the return can be made?

The physical address where the return can be made is: Swiss Saber Ruigor AG, Lochwisstrasse 18, 8185 Winkel (ZH), Switzerland. After we receive your return request, we might provide you with a return address in your region for your convenience.

Returns form